Drug order fulfiment & tracking at scale
KemNet
(YC S22)
Client/Team
KemNet, CA 🇨🇦
Collaborators
KemNet Product Team
Platform
WebApp (Responsive)
Toolstack
Figma, Notion
Contribution
UI Design, UX Research, Brand design, Product Management
Context
Kemet Group supplies pharmacies with premium reformulations of popular drugs that are more useful for specific groups of patients.
Features
- Order tracking
- Shipment visibility
- Order automation
- Shipment visibility
- Order automation
Goal-Outcome
Goal
Build a HIPAA-compliant B2B platform that helps place & track their orders; replacing excel sheets, phone calls & text messages
Outcome
High User satisfaction rates, powered by compliance regulation.
Responsive landing website to collect waitlist response.

‍
Features launched in sprint cycles 2020-2022
‍
Features launched in sprint cycles 2020-2022
100+
Institutional clients hand-onboarded
99.6%
Client retention rate
28,000+
Formulation orders placed, tracked and completed
40%
Pharmacies reached by word of mouth.
Press run
We appeared across TimesSquare!
Solutions
Order Placement
Staff with enabled privileges can place proxy formulation orders on behalf of customers.
HIPAA+GDPR compliant placeholder assets & data*
Order Placement
Edge case : Staff can add multiple formulations and input Customer details for indemnity.
HIPAA+GDPR compliant placeholder assets & data*
Order Confirmation
Upon placing an order, a smart system provides a confirmation page containing prices, ingredients that can exported and received by all parties for clarity and indemnity.
HIPAA+GDPR compliant placeholder assets & data*
Order Tracking
All staff and customer tiers can view their order history, filter according to "placed, fulfilled or declined" and expand to view tracking status.
HIPAA+GDPR compliant placeholder assets & data*
Delivery Tracking
Fulfillment vertical ; Primary Feature
This allows fulfilment staff view and track the progress of their specific order.
This allows fulfilment staff view and track the progress of their specific order.
HIPAA+GDPR compliant placeholder assets & data*
Mobile Tracking
Fulfillment vertical ; Primary Feature
This allows fulfilment staff view and track the progress of their order multi-modally.
This allows fulfilment staff view and track the progress of their order multi-modally.
Mobile responsive to allow out-of-office tracking (feature request from user research)
Order Fulfillment
Admin Staff can review and confirm products received for fulfilment and audit purposes.
HIPAA+GDPR compliant placeholder assets & data*
Order Audit
Dashboard to give admins overview of order pipeline, order amounts and staff responsibilities
HIPAA+GDPR compliant placeholder assets & data*
Edge case: Click to expand order details.
HIPAA+GDPR compliant placeholder assets & data*
Product dashboard
State : Unfiiltered
Grid list of currently available products.
Features : Endless scroll, Smart filters, Segmented control
Grid list of currently available products.
Features : Endless scroll, Smart filters, Segmented control
HIPAA+GDPR compliant placeholder assets & data*
Products : Filtered
smart filter feature that actively tells user what filters have been applied to their current view.
HIPAA+GDPR compliant placeholder assets & data*
Cart preview
state : empty
Cart search
state : active + typing
HIPAA+GDPR compliant placeholder assets & data*
Cart search preview
state : error
Customer onboarding
state : default
HIPAA+GDPR compliant placeholder assets & data*
Customer onboarding
state : filled
HIPAA+GDPR compliant placeholder assets & data*
Customer onboarding
Onboarding uses a stepper component to give user awareness &Â clarity
HIPAA+GDPR compliant placeholder assets & data*
