Mobile
Improving connection touchpoints for tertiary students & support staff.
Balance
Jan 2025
Website
Download
Client/Team
TechBalance, UK 🇬🇧
Collaborators
Balance Product Team
Platform
iOS, Android
Toolstack
Figma, Jira, Jitter
Contribution
UI Design, UX Research, Information architecture,, Interaction design
Context
UI Surgery for existing app to Improve & Connect wellbeing support in one centralised solution.
- Help students find support faster & take action
- Help staff can break silos across departments
- Help Universities save thousands by reducing apps
Features
- Goal Setting
- Mood Tracking
- Crisis support & signposting
Goal
Attain PMF through relentless iteration & polish based on stakeholder feedback, market & user research.
Outcome
Ongoing pilot testing by 10+ universities accross the UK & US.
Solutions
Progress Pracking
Goal Setting
Check-in + insights
Mood Tracking
Crisis support & signposting
Progress Tracking
Dynamic Backgrounds system.
Goal setting
...
Check-in Insights
Edge Case
Mood Tracking
Drag-To-Peek + Moodscore System to replace arbitrary pattern & provide richer data points
onboarding email templates
designed the email template users see once they're onboarded onto the platform with brand assets and type.
Crisis support & signposting
...
designops/Strategy peek-through
User Research Synthesis
Using Card Sorting, User interviews and A/B Tests,
we put iterations of the product in users' hands and I sysnthesised bthe results into decks that were easy to
Walkthrough prototyping for Pitch/Calls
As part of our UI Library(Design system) refresh, I employed the use of a component matrix to keep track of component versions & their documentation.
This helped us keep track of what was to be done and when as well as help the devs with reference.
User Interview Decks
Before meeting potential testers, I would create 10 quick slides to explain the goals of the interview before starting a walkthrough/ A/B test.
Design Onboarding Decks
I created 10 quick slides to explain design vision/progress/documentation when necessary
OverviewContextSolutionsStrategy